ThanksIf the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Hi. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. 2 as the wire is already in. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Just had self installation delivered, have no wall socket just two cables from the wall. Switched On. Rob. Security matters. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Change to a manned installation. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I’ll call the 0800 number. . Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Call the Pre-installation and delivery team on 0800 052 1734. The cable could be hidden within, or behind, furniture. I was unable to do step 1. into the Virgin Media socket on your wall. Networking and WiFi. I recently applied and received the delivery for a virgin package of tv broadband. Would you expect it to work fine for gig1? Is there anything obvious I am missin. All forum topics; Previous topic; Next topic; 2 REPLIES 2. Speedon 17-12-2022 10:39. Browse Virgin Media Virgin Media Community. Thanks! Regards, BilalThere is no difference in wall sockets and cables, so you can freely connect any device to any socket. It arrived yesterday and I’m assuming I’m being charged as of yesterday but frustratingly there is no VM wall box. how can we go about changing our self install to having someone come and install it for us?Unlike Virgin Media, BT’s self-installation process is free of charge. 1. I have only got one rectangular shaped white socket (Shown as below) but it seems old. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in?. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. I’ve tried calling but the people I’m connected to keep hanging up. but it’s a cable that looks like the one that goes into the hub and is supposed to go into the wall socket like ones from the original self. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. This seems to be the only way that i can speak to someone about the issue. Explain what needs to be done and book an engineer visit. Push the red label end of the white cable, into the wall socket. Forum; Apps. Hi there. The cable could be hidden within, or behind, furniture. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. I make the order with Quick Install, but I don’t have any wall socket in my house. 2 weeks ago - last edited 2 weeks ago. Virgin Phone Switchover. Further exclusions & legal stuff apply. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. 😞 There are cases where we'd need to convert a self-install to a. Received my equipment yesterday, this morning I tried to push gently the red banded coax cable into the wall socket and the F connector fell off the cable! I called VM tech support and they said they are going to send a new cable in 3-5 days. Perfect for when you can’t all decide on what to watch. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. No Virgin media wall socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Networking and WiFi. Next, connect the power cable. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. I was told when purchasing the broadband package that fibre was available here. New kit has arrived, including a hub, a TV box, a. Residential Installation Virgin Media. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. What I need to do? - 5432597. Virgin Mobile. Unlike Virgin Media, BT’s self-installation process is free of charge. Community Natter. First picture is telephone socket which is now not used. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. The wall box may be branded with the logos of an old cable TV company (not VM). I have checked outside and there is a brown box shared with the neighbour. 3 weeks ago. Obi202 To Phone Extension Uk Voip Forums. QuickStart, set up and connections. Account - Mobile. Options. Phone. You don't need a wall socket specifically, as long as you have the relevant cabling to VM's network. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. We have a virgin media wall socket with an ethernet port in the wall but no round cable. There is a VM phone socket but no wall socket to get my WiFi etc up and running. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Called VM, apparently I was eligible for quick installation, so they sent me a kit that arrived in a few days. Hello, I'm trying to set up my Virgin Media broadband. I was told when purchasing the broadband package that fibre was available here. However the wall socket doesn’t have the correct connection for the cable with the hub. Phone. No wall socket to connect. on 30-09-2022 14:24. This is usually a plastic wall box that has Virgin Media branding on it, or in some cases, you might only find a cable modem connector being fed into your house. Stay safe online. However, I do not have any of the specified wall sockets available. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. 3 minutes ago. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. to be phone lines. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Turn on and start the hub. Security matters. Browse Virgin Media Virgin Media Community. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. Switched On Families. However, I am unable to find any Virgin Media wall socket. The installation should take around an hour. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. I've tried looking but can't see a way to book an engineer for this? Thank you. Installing and configuring your kitQuickStart, set up and connections. We're here to help. 01-02-2023 10:59 - edited 01-02-2023 11:00. I am a new customer, trying to self install and hitting various issues. A master socket is the main socket for the phone line in your home, not an extension socket. Below is why. Ordered VM broadband and was recommended by the website to select the self quick install option. Stay safe online. What to expect with broadband. Hi, Iv just received my new broadband. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. If you can get Quickstart, you can choose one of two delivery options. on 14-09-2022 12:00. Turn on and start the Box. Please let us know if you wish to change your delivery method. Could I book an engineer and what number - 5155510. Intelligent WiFi Pod Trial. Options. pdf (virginmedia. Follow the instructions on screen to finish your setup. Self installation but NO wall socket in. Just moved in to new (rental) flat. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. I need an engineer ideally but I can't seek to get to an option to book one in. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. . There are multiple different branded wall boxes inside our flat but none. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. I've had a look at things from our side and can see you've been able to contact us regarding this. I am then unable to sign in to my account as I do not have my account information. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. I only had the option for self installation. Home Phone. However the wall socket doesn’t have the correct connection for the cable with the hub. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install proper VM sockets where you need them. Tudor. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. I ordered self-install kit just to find out there is no Virgin socket in my new property. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. But I don't think I have any Virgin Media Wall sockets in my house. QuickStart, set up and connections. Installation Guide. Solved: I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator - 4987502. Virgin Media; My Virgin Media;. The cable could be hidden within, or behind, furniture. Manage Your Account. Just joined. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. - 5372385. Available with M50 broadband or faster. Next, connect the power cable. Hi all, I’m terrible with networking and never had to self install a fibre connection before. Account - Cable. SpeedIf you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. . I chose the option as the property was eligible and I’d like our internet connection up and running as soon as possible. Push fit the VM-supplied lead onto the socket. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Stay safe online. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Do please follow the helpful advice offered by , and keep us updated. It's great to hear your wall socket concerns have now been addressed and resolved. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. If, for some reason, you think you need a tech visit because you have no connection point, call the pre-installation and delivery team on 0800 052 1734No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections Tuesday; No wall socket in QuickStart, set up and connections TuesdayQuickStart, set up and connections. . - 5062651I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. You can also check for a loose cable as not all properties have a socket. Occasionally only a very short stub of wire is left behind often hidden within. Despite being told by Virgin I am eligible for QuickStart, after receiving the package I found there is no wall socket to plug it into. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Picked up my self install but I cannot work out what my 'live' wall plug is. Register today and see the benefits for yourself. I have signed up as a new user for Virgin Fibre. Wall socket cable does not fit in QuickStart, set up and connections a week ago; Top. Hi, I used to have Virgin Media Broadband couple of years ago but have now rejoined and I have 1 of those self installs but struggling with the wall socket. QuickStart, set up and connections. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Hi, I recently moved to this house and placed an order for VM broadband which I received today. It could be any of the 4 screw terminals in the first picture. which will give you a general idea of VM fixtures and fittings. 3) other end of this cable, connect the female to. on 01-02-2023 14:26. Call them up and mention it to them otherwise they more than likely won’t say anything about it. Installation: Wall socket issue. Hello, I'm trying to set up my Virgin Media broadband. The cable could be hidden within, or behind,. in Email 10 hours agoHi Virgin Media Team, Hope you are well. Stream from Virgin Media. Tudor. The are cables with push fits types of the F-Plug supplied by Virgin Media in self install kits. Welcome on board! Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. I have signed up as a new user for Virgin Fibre. Networking and WiFi. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Switched On Families. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. My Virgin Media App. Options. 150 from a. I’m having the exact same problem. I wanted. Packages. The hub got delivered on time as promised. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. The Messiest Home Unifi Setup Ubiquiti Community. My Virgin Media App. Just. We can see that you've spoke to the team and got a technician visit booked in. Options. 03. Tudor. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. Installing and configuring your kit If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Agree with @nodrogd but with the very limited hight of the socket, something like this LAP 1-Gang Coaxial TV Socket White - Screwfix would suffice. on 18-05-2022 19:55. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Most QuickStart. - 5372385. Technician: No extra cost – If QuickStart’s unavailable. Virgin Media; My Virgin Media; Shop;. on 19-10-2022 19:35. The Gamer Lounge. Security matters. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Let us know how the appointment goes. Chatter and natter. Plug into the wall socket Push the red label end of the white cable, into. Home Phone. Stay safe online. Hi . you take control of your Virgin Media life. Just remove the TV parts from the cover to leave a blank hole and thread the co-ax through the hole. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. - 5390715. Manage Your Account. I tried both the wires, it didn’t set up the WiFi. 1) remove the attenuator from the existing cable, plug it into back of hub. Friday or 8AM. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 32K. The cable could be hidden within, or behind, furniture. My Virgin Media App. The Gamer Lounge. But. Tudor. Virgin Mobile. Browse Virgin Media Virgin Media Community. Tried looking but can't see a way to book an engineer for this? Thanks Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. There are cases where we'd need to convert a self-install to a manned one if this socket. Self installation but NO wall socket in QuickStart, set up and connections yesterday Devolo 1200 Powerline Adapter Cannot Connect to Hub 5 Since 23-May-2023 in Networking and WiFi yesterday Fibre optic cable in Networking and WiFi Thursday Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 0 Kudos. But I have no Virgin Media Wall socket in my room. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Account - Cable. correctly to the Virgin Media wall socket, please follow these instructions to get set up. This is something we can certainly get changed over to a manned install for you but in order to. The cable going in will be a double “shotgun barrel” type cable. How can we - 5041171 Options. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Call the Pre-installation and delivery team on 0800 052 1734. QuickStart, set up and connections. Account - Mobile. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. You will need to use VM supplied coax cables from the. It feels like I need to just obtain a connector to enable the two to fit. 1. Perfect for when you can’t all decide on what to watch. . -. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. Hello. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Security matters. SpeedMy Virgin Media App. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Account - Mobile. If you in a property that's recently been added to Virgin Media's network we have another video th. Select the correct HDMI input for your box. The cables from the external box lead to a Bt open reach socket and a blank socket. However, there is no Virgin Media Wall socket in my house. Switched On Families. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. Manage Your Account. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. There is one Ethernet connection point and socket with a circle on the wall. Sometimes there is no wall box, just a trailing cable. Switched On Families. Ju. QuickStart, set up and connections. CUSME. Manage Your Account. Ashleigh_C. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. There are 10 types of people: those. ThanksNo Virgin Media wall socket or cables. I’ve received self-installation kit today. 195. The brown box is still fine, cleaned it and put the front back on with a zip tie. New to the UK and just moved into our first home here. . Installation Guide. D01 C9W8. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. However, I do not have any of the specified wall sockets available. We would like to show you a description here but the site won’t allow us. The wall box may be branded with the logos of an old cable TV company (not VM). Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. on 15-02-2022 10:03. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. 2 Uninstall TiVo box. Please support me in this regard. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. We previously had Virgin Media installed here back in 2017 and at the t. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Networking and WiFi. Rob. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Go to solution. 1. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Connection To socket and hub firm. Outside work before installation in QuickStart, set up and connections yesterday; Book engineer for installation in QuickStart, set up and connections yesterday; Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections Tuesday; Engineer visit in. Tech Chatter. 4. Virgin Phone Switchover. If it would benefit you, we do offer a click and collect service. Joining in. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. QuickStart, set up and connections. Networking and WiFi. I received the self install pack but can't install it we need an engineer visit. 9% confident there is no Virgin Media socket installed. Thanks mate. Image below of the Virgin Media PSU Plug that connects to the coax. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. Thanks! Regards, Bilal Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Entertain me; Broadband Deals. 3K subscribers in the VirginMedia community. If digging / drilling / new external & internal cables are required the. on 03-08-2020 18:05. Hi @bingoman000. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Back a step. Get the Hub ready by connecting the wires. 4 weeks ago. It is surface clipped usually. Networking and WiFi. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Booking an engineer is easy with Virgin Media. Hey I received my quick installation kit from VM a few weeks back but only now getting round to installing I have gone to set up but dont seem to have a VM wall socket for the cable to go in Picture attached of what I do have Is there an adaptor or anything I can purchase or do I need to contact and. If QuickStart you shoul already have the socket or maned the technician will do. by eddie778 • Just joined. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Options. They can screw into the Hub but more likely will just connect by Pushing in If you cant sort it with help on here. The internal wall boxes are mostly oblong. We would like to show you a description here but the site won’t allow us. Account - Cable. When I was going to self-install it, I didn't find any wall socket. We have the quickstart pack but sadly cannot get broadband set up and working. Occasionally only a very short stub of wire is left. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. But I have no Virgin Media Wall socket in my house. Look for an omnibox on the outside of your property and try and trace the cable. SpeedQuickStart, set up and connections. Virgin Media. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. SpeedQuickStart, set up and connections. I sign up for vm broadband and I was offered self instalation kit .